Your satisfaction is our priority. Our policies are as follows:
Our Commitment to Your Satisfaction: Our primary objective is to deliver exceptional cleaning services that meet and exceed your expectations. If, for any reason, you are dissatisfied with the outcome of any of our cleaning services, we encourage you to promptly reach out to us. Your feedback is invaluable, and we are dedicated to promptly addressing your concerns.
Resolution Process: Upon receiving your feedback, we will initiate a comprehensive assessment to gain a thorough understanding of the matter at hand. Following this assessment, we will proceed to re-clean the specific area of concern, ensuring that it meets the standards of cleanliness you rightfully expect. This re-cleaning service will be provided to you at no additional cost.
Timely Resolution: We are committed to resolving any issues in a timely manner. The re-cleaning service will be scheduled within two business days of your notification or in alignment with the timeline of your initial service date, whichever is more suitable for you.
Refunds Policy: While we hold ourselves accountable for rectifying any dissatisfaction, it’s important to note that our policy does not include refunds for the services rendered. Instead, our focus is directed towards achieving the highest level of service quality that aligns with your satisfaction.
We sincerely appreciate your choice to entrust us with your cleaning needs. Our happiness and dependability guarantee is a testament to our unwavering commitment to providing you with impeccable cleaning solutions that reflect our dedication to your contentment.