Frequently asked questions2022-04-05T15:47:39-04:00
Are your cleaners insured and bonded? Do you do criminal history checks on your employees?2022-04-05T16:24:39-04:00

Absolutely! Executive Maids is fully insured for your protection, our cleaners’ protection as well as for our protection. By hiring Executive Maids, you have the peace of mind that we are covered by Liability, Bond and Workmen’s Compensation insurance policies.

Do your cleaners bring all their equipment with them? Can I supply my own supplies, vacuum, and cleaning cloths?2022-04-05T16:24:39-04:00

Yes, our cleaners bring everything they need to clean your home including cleaning cloths. Executive Maids can use your supplies by request.

What is your most popular service?2022-04-05T16:24:39-04:00

Our happiest clients have their home cleaned biweekly. This allows for a clean home and most importantly, those nights and weekends once dedicated to cleaning, back in their hands!

What is a list of service you provide?2022-04-05T16:24:39-04:00
  • 27 Point Sanitization Treatment
  • Top to Bottom Deluxe House Cleanings
  • Perfect Maintenance House Cleanings (For those who enjoy having their home cleaned on a regular basis.)
  • Move In and Move Out House Cleanings
  • Spring and Fall House Cleanings
  • Before and After Party House Cleanings
  • Oven Cleaning
  • Refrigerator Cleaning
  • Bed Making
Do you work weekends or nights?2022-04-05T16:24:39-04:00

No, we are open Monday – Friday during normal business hours. If you have a day or time preference, we will do our best to accommodate any requests you may have. Our House Cleaning Technicians each generally have two-time slots per day. They are 9 am and 1 pm.

How much notice do you need to get my home cleaned?2022-04-05T16:24:38-04:00

Usually, we need about 1 weeks’ notice, however sometimes we are able to schedule you in sooner.

Does someone have to be home for the cleanings?2022-04-05T16:24:38-04:00

No, our clients who are not home for their cleanings provide us with either a garage code, lockbox code, and/or an alarm code.

The earliest a House Cleaning Technician is between 8:30 – 9:15 am. If possible, we will do our best to accommodate your time preferences.

How long does it take to clean a home?2022-04-05T16:24:38-04:00

The time it takes to clean depends on the size and condition of your home. We clean every type of home from small apartments to estates, and the many homes in between. We can do a ZOOM Tour of your home with you and discuss your homes cleaning needs. Then we can give a price quote and time estimate of how long cleaning your home would take. We give quotes based on the work necessary, not time required. We take whatever time is necessary to clean your home.

What forms of payment do you accept?2022-04-05T16:24:38-04:00

Executive Maids accepts payment through Venmo, Zelle, PayPal and major credit cards – Mastercard, VISA and American Express. (PayPal and Credit Cards are assessed a 3.5% processing fee.)

Is there a cancellation fee?2022-04-05T16:24:38-04:00

We require a minimum of 48 hours of cancellation notice (holidays and weekends included). If you need to cancel or would like to reschedule your appointment, please phone or email the office directly. Full minimum cleaning fee will be billed on the day of cleaning if the cleaner is unable to clean due to last minute cancellation, lack of access or being turned away upon arrival.

Do people tip the cleaners and if so, how much?2022-04-05T16:24:38-04:00

Most people to give a gratuity to people who provide services for them (ie. hair dressers, nail technicians, waiters & waitresses, etc.) Needless to say, most client give gratuities to their cleaners in appreciation for providing them with outstanding house cleaning services. The cleaners do not expect a tip but very much appreciate it. Due to COVID-19 and cross-contamination of germs our cleaners DO NOT accept cash gratuities. When you want to add a gratuity, let the office know how much gratuity you want to give your cleaner and it will be added to the invoice. Our cleaners get reports weekly with their paychecks showing who gave them gratuities and the dollar amount. Gratuities vary from $10-$40 (for routine maintenance cleanings) and $20-$100 (for Initial Top to Bottom Deluxe Cleanings). Some homes need routine maintenance cleaning while others need much more effort to bring it up to the Executive Maids’ standard.

Do I need to sign an agreement? Does your agreement hold me to any future cleanings?2022-04-05T16:24:38-04:00

Yes. If you schedule a one-time cleaning that is all that you are obligated for. Should you decide to have Executive Maids clean your home on a regular basis, you are obligated to those cleanings until you no longer need services. We need 24 hours’ notice (on a weekday) should you need to cancel, postpone, or reschedule any cleanings.

Do you sell gift certificates?2022-04-05T16:52:32-04:00

Yes. These make great gifts for your family and friends who are having birthdays or anniversaries, having a baby, buying a new home or moving into a new apartment, are sick or in the hospital, graduating from college. They also make great gifts for Mother’s Day, Father’s Day, Grandparent’s Day, Hanukkah and Christmas. You can purchase Gift Cards Online here. Give the gift of free time not spent cleaning!

Can I rotate the rooms I want cleaned each time your crew comes out and limit the time and money I want to spend?2022-04-05T16:24:38-04:00

Yes, if you do not want your entire home cleaned all that we ask is for is at least 3 hours of work for your House Cleaning Technician. We cannot promise everything can be cleaned in the time allowed but will not go over what you want to spend either. We would ask that you give us a priority list in the order of what is most important to you.

Will you do laundry? Sort? Wash? Dry? Fold?2022-04-05T16:24:38-04:00

No. Executive Maids does not provide laundry services.

Do you sanitize your cleaning cloths and mops?2022-04-05T16:24:38-04:00

Yes, our cleaning cloths go through a deep sanitation process before being used in your home, and we use a Sh-mop system which allows us to use fresh Sh-mop covers in every home. We will not bring dirty cleaning cloths or dirty mop covers into your home.

How does your Quality Control System work?2022-04-06T11:42:15-04:00
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