Are your cleaners frustrating you? Cleaning companies are supposed to make your life easier. However, not all cleaning companies are created equal. This means not all of them will provide you with exceptional service. Read on to learn about issues you should not tolerate when you hire a cleaning company.
Have you ever been in a position where you’ve had to contact your cleaning service several times, just to try to get an issue solved? Is your cleaning service not that reliable these days or are there other issues that are making you have second thoughts about keeping them? If so, it might be time to change your service.
With that said, there are a few signs your cleaning company isn’t doing a good job. In fact, there are five key signs. These signs include:
1 – Is communication an issue?
Lack of good communication is one reason your cleaners are frustrating you.
You need to have a positive relationship with your cleaning service. Part of having a positive relationship is good communication. They should return your calls promptly and answer all your questions honestly.
If your cleaning company takes their time to get back to you, then this is a major issue. It’s also a major issue if you have to call them several times and leave messages, but still receive no response. The chances are this will only continue into the future.
It’s also an issue if your questions are not being answered in a straightforward manner. Do they make excuses or do they dodge your questions? If so, then they probably aren’t doing a good job.
If communication is an issue, then consider switching companies. A good cleaning company knows the importance of communicating with their customers. They also know the importance of maintaining a good relationship with their customers.
2 – Do The Same Issues Never Get Solved?
Lack of problem solving is another reason your cleaners are frustrating you.
The cleaning company you work with may have been good for a while, but now they have been slipping. The majority of your home is cleaned, but it always seems there is one room that never gets cleaned. Or there are several major oversights. This happens regularly regardless of you asking them to clean those areas.
It can be frustrating to contact the company, only to be told things will be taken care of, only for the same problem to happen again the following week. Many companies will send someone back to fix an issue you’re not satisfied with, at no charge. We also do the same thing.
Remember, you shouldn’t have to monitor your cleaning company in Delray Beach. If you see no improvements in cleaning your home, it might be time to change companies.
In fact, your maid service in should get things right the first time around. To err is human, and minor oversights are expected because you are hiring humans. But, you should never find any gross oversights.
3 – Is There Constantly New Staff?
Lack of consistent cleaners is another reason your cleaners are frustrating you.
Is there new staff going to your home almost every single time it’s time to have your house cleaned? Do you deal with new people every single time you call their office? A high turnover among employees isn’t a good sign.
Generally speaking, it’s a red flag if you deal with new cleaners frequently? Also, this could be a sign that the company works with subcontractors or they outsource work to people who aren’t directly employed with them. Unfortunately, this means they probably don’t properly vet the people who are going to clean homes.
Low turnover rates are a sign that the company is going something right. It means employees are happy with the company. When employees feel happy and appreciated, then they tend to stick around.
Executive Maids values all of our House Cleaning Technicians. In fact, some of our workers have been around for a long time. We have a great company culture. The Executive Maids family all care about each other and each of our clients. We have happy clients because we have happy House Cleaning Technicians.
4 – Have You Come Home To Unlocked Doors Or Alarms Not Set?
Lack of protecting the security of your home is one reason your cleaners are frustrating you.
This is a very serious issue, and it shows that the cleaning crew isn’t that attention detailed oriented. They should do a good job cleaning your home, but they should also remember to lock up when they are finished. If you arrive home to unlocked doors or alarm that hasn’t been reset, then this may very well happen again. A cleaning company in Bryn Mawr shouldn’t add more stress to your life.
At Executive Maids we take the security of your home very seriously. We’ll always make sure your house is locked up when we leave. We’ll also reset your alarms.
5 – Is Your Cleaning Company Reliable?
Lack of good scheduling is another reason your cleaners are frustrating you.
Does your cleaning company say they will be at your home within a specific timeframe? However, do they end up showing up late or do they come up with excuses as to why they are late?
You might reschedule things or work around your schedule just to make sure you’re there when they arrive. When they don’t arrive or they don’t arrive on-time, then this can be incredibly annoying.
House cleaning services in Boynton Beach should value their customers’ time. And this means they should take punctuality seriously. Cleaning companies in Jenkintown should show up on time. If you find that your cleaning service in Elkins Park is not that reliable, then it might be time to consider switching companies. The chances are they will continue to be unreliable and will only continue to add to your stress.
Here at Executive Maids, we strive to do the best job we possibly can with scheduling. We know how important this is to our clients. It is our goal to help our clients, not frustrate them.
We value each and every single one of our clients. Building long lasting relationships with our customers is important to us. The bottom line is we want you to be happy with your cleanings and the customer service we provide you with.
Are you tired of dealing with your current cleaning service or do any of the above signs apply to you? If so, then we strongly suggest calling us today to make the switch. We are confident you’ll be happy with our cleanings and our customer service.
More importantly, we want you to be happy being part of the Executive Maids family. If you want to find out what makes us better than the competition, then give us a call today. We look forward to hearing from you.
Executive Maids is a Premier Cleaning Company for clients who expect distinctive house cleaning services
Our goal is to fulfill your cleaning needs and to always exceed your expectations.
Executive Maids. We are more than just house cleaners. We are professionals.
Professionally cleaning homes just like yours since 1993
Executive Maids services:
Palm Beach County Florida: Boca Raton, Delray Beach, Boynton Beach, Wellington and West Palm Beach
Broward County Florida: Fort Lauderdale, Lauderdale By the Sea, Pompano Beach, Coral Springs, Parkland
Pennsylvania: Northeast, Center City, South Philadelphia, West Philadelphia, Chestnut Hill, Germantown, Manyunk, East Falls, Elkins Park, Jenkintown, Abington, Dresher, Southampton, Holland, Langhorne, Yardley
New Jersey: Cinnaminson, Moorestown, Mount Laurel, Cherry Hill
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South Florida – 561-293-2700
Pennsylvania or New Jersey – 215-690-4000