In this comprehensive guide, we’ll walk you through the steps, explain the premier customer service experience you can expect, and answer some common questions. So let’s get started and make your home sparkle!

Managing Your Account & Services

1. Activate Your Account in the Client Portal: Once you’ve scheduled your cleaning with Executive Maids, it’s time to activate your account in our client portal. This is where the magic happens! We’ll send you an email with a special link to activate your account and access the client portal. It’s super easy, and it only takes a few minutes. By activating your account, you’ll gain access to a world of features and benefits that will make your cleaning experience a breeze.
2. Access Your Cleaning Schedule: With your account activated, you can now view your cleaning schedules with ease. Simply log in to the client portal, and you’ll find all the information you need right at your fingertips. See your upcoming cleaning appointments, review dates and times, and even make adjustments if necessary. We understand that life can be unpredictable, so we’ve made it convenient for you to reschedule or cancel appointments whenever you need to. It’s all about flexibility and making sure your cleaning fits seamlessly into your busy schedule.
3. Update Your Payment Preferences: Managing payments for your cleaning services shouldn’t be a hassle. That’s why we’ve made it incredibly simple to update your payment preferences in the client portal. Whether you prefer automatic payments or want to switch to a different payment method, we’ve got you covered. Just a few clicks, and you’re all set. We believe in transparency and making things as easy as possible for our clients, so you can focus on enjoying your clean home.
4. Check Options for Add-on Services: Sometimes, you need a little extra TLC for your home. That’s where our additional services come in. Whether you want your carpets deep cleaned, your windows to sparkle, or any other special requests, we’ve got the expertise to make it happen. Just let us know what you need, and we’ll customize your cleaning to meet your specific requirements. It’s all about going the extra mile to ensure your satisfaction and make your home shine like never before.
5. Manage Email and Text Reminders: We know how easy it is to forget important appointments. That’s why we offer email and text reminders to keep you on track. In the client portal, you can easily manage your email and text reminders preferences. Whether you prefer a gentle nudge a day before or a friendly reminder a few hours prior to your cleaning, we’ve got you covered. Stay informed and organized with our convenient reminders, so you never miss a beat.

Day of Service & Beyond

1. Arrival of Cleaning Professionals: The day of your scheduled cleaning has finally arrived! Get ready to be amazed as our highly trained and professional cleaning team arrives at your doorstep, fully equipped and prepared to make your home sparkle. Our team is not only skilled in cleaning techniques but also dedicated to providing top-notch customer service. We understand that your home is your sanctuary, and we treat it with the utmost respect and care. Sit back, relax, and let us work our magic!
2. Zoom Assessment & Inspections: To ensure we deliver the best cleaning experience possible, we conduct a zoom assessment and inspections for each customer. This allows us to get a better understanding of your home’s unique needs and tailor our cleaning approach accordingly. Our team will assess every nook and cranny, ensuring that no detail is overlooked. It’s all part of our commitment to excellence and making sure your home sparkles from top to bottom.
3. Quality Control Check Phone Call: At Executive Maids, your satisfaction is our top priority. That’s why we go the extra mile to ensure everything is up to our high standards. After your cleaning, you can expect a quality control check phone call from our team. This call allows us to gather your feedback, address any concerns, and make sure you’re completely satisfied with the results. We value your input and continuously strive to improve our service. Your happiness is our success!
4. Quick Scorecard after Every Cleaning: Your feedback matters to us! After each cleaning, you’ll receive a quick scorecard to rate your experience. It takes just a few seconds to let us know how we did. Your ratings and comments provide valuable insights for our team and help us maintain our exceptional standards. Rest assured that your feedback plays a vital role in shaping our service and ensuring that every cleaning exceeds your expectations. We’re all ears!
5. On-Going Customer Service: We understand that hiring a professional cleaning service may raise questions or concerns. That’s why we encourage you to reach out to us anytime. Our friendly and knowledgeable team is here to address any queries you may have. Whether you need to discuss your home’s unique needs or seek clarification about our services, we’re just a phone call away. We believe in open communication and are dedicated to providing the support you need. Let’s chat!